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When will my order arrive?

When will my order arrive?

If you’ve ordered made-up products, including cushions, blankets, curtains, accessories, bean bags, and others, then you can reasonably expect your order to be dispatched within two working days, unless otherwise indicated on the product page.

If you’ve ordered fabric from us, though, please be advised that it can take a little longer to dispatch your goods. Unlike picking products from a shelf and sending them on their way, picking, measuring, cutting, wrapping and re-shelving fabric can be a time-consuming process. We can only cut once, so we need to take the time to get it right every time.

We can usually dispatch orders for fabric within the same time-frame, within two working days, and our aim is always to try to dispatch the next working day if possible, but during busy periods please be advised that it can take up to five working days to fully process some orders.

If your order is urgent then we strongly recommend that you read more about urgent orders and how they’re handled. Wherever possible we can try to push your order through a little quicker.

Still need help?

Contact us by email

General Enquiries

Contact us by phone

General Enquiries

  • +44 (0)871 423 2806 1

After-sales Support

  • See emails or delivery paperwork 2
Open Monday–Thursday 08:15–17:00 / Friday 08:15–14:45 / Closed Saturday & Sunday

1 Our customer support team are best able to assist by email. Calls to our customer service line may be charged up to 13p per minute plus your network's standard access charge.

2 If you have already placed an order with us, please refer to your order confirmation email or delivery paperwork for the best contact details, which includes a non-premium rate support number for after-sales enquiries.

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