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Can I change my order?

Can I change my order?

Once an order is paid for, it’s finalised on our system for accounts purposes, and can only be changed in certain circumstances.

If you simply want to swap one colourway for another, or for another product of exactly the same price, then we can amend the order. This isn’t something that you can do yourself, so you’ll need to get in touch with our support team to request the swap.

If the change will affect the totals of the order, though, such as increasing or decreasing the quantity, or swapping to a product with a different price, then unfortunately the only solution is to cancel the order and place another one.

Either way you’ll need to act quickly, as we need to make the change before the warehouse have processed the order.

Still need help?

Contact us by email

General Enquiries

Contact us by phone

General Enquiries

  • +44 (0)871 423 2806 1

After-sales Support

  • See emails or delivery paperwork 2
Open Monday–Thursday 08:15–17:00 / Friday 08:15–14:45 / Closed Saturday & Sunday

1 Our customer support team are best able to assist by email. Calls to our customer service line may be charged up to 13p per minute plus your network's standard access charge.

2 If you have already placed an order with us, please refer to your order confirmation email or delivery paperwork for the best contact details, which includes a non-premium rate support number for after-sales enquiries.

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