Once an order is paid for, it’s finalised on our system for accounts purposes, and can only be changed in certain circumstances.
If you simply want to swap one colourway for another, or for another product of exactly the same price, then we can amend the order. This isn’t something that you can do yourself, so you’ll need to get in touch with our support team to request the swap.
If the change will affect the totals of the order, though, such as increasing or decreasing the quantity, or swapping to a product with a different price, then unfortunately the only solution is to cancel the order and place another one.
Either way you’ll need to act quickly, as we need to make the change before the warehouse have processed the order.
1 Our customer support team are best able to assist by email. Calls to our customer service line may be charged up to 13p per minute plus your network's standard access charge.
2 If you have already placed an order with us, please refer to your order confirmation email or delivery paperwork for the best contact details, which includes a non-premium rate support number for after-sales enquiries.
Award Winning Service
Customers who shop at Fabric Online benefit from our award winning and trusted customer service–every time.
Free Sample Swatches
Shop with absolute confidence by taking advantage of our free sample service for all fabrics and furnishings.
Free Delivery Over £150
Save even more with free Mainland UK delivery on orders over £150. Conditions and restrictions may apply.
Our Story
From humble marketplace beginnings in Manchester to a nationwide online retailer and international wholesaler.
Trade Orders
Trade customers looking to order larger or regular amounts of fabric should contact our dedicated wholesale team.
Clearance Fabric
Unmissable, time-limited bargains on clearance and one-off fabrics, with up to 90% off RRP.
