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Delivery Policy

Order Processing

All of our fabrics are cut to order from large rolls of fabric here in our warehouse. This does mean that dispatching an order isn't as simple as taken an item from a shelf and packing it up.

Orders placed after 09:00 AM are likely to leave the next working day, however during busy periods it may take up to 3-5 working days to fully process your order. During times of ordinary operation, we will make every attempt to dispatch order placed before 09:00 AM that same working day, but no guarantees are made.

All orders are subject to stock availability, and any inventory counts posted on our website should be taking as approximate and indicative only.

Domestic Delivery (United Kingdom)

For order placed for delivery within the UK we may offer a range of delivery options and speeds depending on the size of your order, via. either Royal Mail, Parcelforce Worldwide, or DX Express.

Please do be advised that any delivery times stated at checkout refer only to the speed of delivery once it has left our premises. Selecting a quicker delivery option will not affect the speed at which your order is processed by us, merely the speed at which it is delivered by the courier.

We will make every effort to ensure that goods are delivered by any date that we might specify, either on our website or in correspondence by telephone or email, but we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Full tracking data for all orders (excluding samples, see below) will be provided once your order has been dispatched. This is an automated system, however, and can sometimes go awry, particularly where incorrect information has been provided. In such cases we can provide tracking details upon request.

Every attempt is made to keep delivery costs to a minimum, but more often that not orders will need to be dispatched rolled onto a core/tube. These tubes are 150cms long, which severely limits the couriers that we have access to.

International Delivery (Worldwide)

International consignment to Europe (inc. RoI) are shipped via. Parcelforce Worldwide EuroEconomy, and wordwide via. Parcelforce GlobalPriority. Delivery speeds for specific countries (and areas within) can be viewed at ParcelForce’s worldwide directory here.

International orders are dispatched DDU (Duty Unpaid), and any customs duties or taxes which may be payable are the sole responsibility of the person named on the delivery address and commercial invoices.

The courier, or your local customs authority, will be in touch with regards to any additional fees payable in order to release your order. If such fees are not paid within a reasonable time, as determined by the delivery courier or customs authority, then your order will likely be treated as abandoned. If your order returns to us then you will be refunded the money paid, less any delivery costs incurred by us. Whether to return the consignment to us, however, is at the discretion of the delivery company or customs authority.

We are not able to provide delivery ETAs for international orders, nor can we accept any liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Full tracking data for all orders (excluding samples, see below) will be provided once your order has been dispatched. This is an automated system, however, and can sometimes go awry, particularly where incorrect information has been provided. In such cases we can provide tracking details upon request.

Sample Delivery (Domestic & International)

Sample orders, both domestic and international, are shipped via. Royal Mail. In the case of UK deliveries samples are shipped either via first-class post or Royal Mail 24.

International customers will be able to choose between Royal Mail International Economy, or International Standard. These services will be priced accordingly at checkout.

Regrettably we cannot offer tracking data for sample deliveries.

Lost Orders

In some extraordinarily rare cases it may take up to 10 working days for your order to be delivered, and therefore we are not able to consider a refund for lost items until after this time has passed.

For international shipments we must allow for up to 30 working days.

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