Explaining fabric weight

GSM stands for “Gram per Square Metre”. It is a measure of fabric density (weight of the fabric per square metre). By looking at the fabric GSM value, we can see whether the fabric is lightweight or heavyweight.

At Fabric Online we source our products from a diverse range of mills and manufacturers, including many in Europe, China, Taiwan, Turkey, and Egypt. Some fabrics and furnishings, though, are a bit more local. Where a product is sourced from a local manufacturer or supplier, we tend not to hold large amounts of stock. These […]

What is a Martindale score?

The Martindale rub score is a measurement taken to determine the durability of fabric in terms of wear and tear, and helps you to make an informed buying decision when shopping for fabric. It’s mainly used to find out whether a material is suitable for upholstery use in specific environments. What do the scores mean? […]

Can I return my order?

If you’ve ordered made-up products (including cushions, blankets, curtains, accessories, bean bags , etc…), you have a statutory 14-day cooling-off period. At Fabric Online, however, we operate an extended 30-day returns policy. When purchasing fabric, there’s usually no statutory cooling-off period, as the material is cut to order and is considered personalised, with limited re-sale […]

Can I cancel my order?

Your order can be cancelled at any point prior to dispatch. This can’t be done online, as we need to action the request as soon as possible, so you’ll need to contact us directly to make your request. If your order has already left us then unfortunately it can’t be canceled, and you’ll need to […]

Can I change my order?

Once an order is paid for, it’s finalised on our system for accounts purposes, and can only be changed in certain circumstances. If you simply want to swap one colourway for another, or for another product of exactly the same price, then we can amend the order. This isn’t something that you can do yourself, so you’ll […]

I need my order urgently, can you help?

Absolutely! You’ll need to get in touch with our support team and explain the situation. We might not be able to make any specific promises or commitments, but we’re always willing to do what we can to speed your order through the system. You’ll need to have already placed your order, and you should have […]

When will my order arrive?

If you’ve ordered made-up products, including cushions, blankets, curtains, accessories, bean bags, and others, then you can reasonably expect your order to be dispatched within two working days, unless otherwise indicated on the product page. If you’ve ordered fabric from us, though, please be advised that it can take a little longer to dispatch your […]

How do I clean upholstery fabrics?

Upholstery fabric is a must-have in many households, but it can sometimes be difficult to clean and maintain. However, it’s important to regularly clean your fabric for upholstery, to ensure your furniture looks fresh at all times and lasts longer. Commonly used on sofas, chairs and other pieces of furniture, upholstery fabrics require regular maintenance […]

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Award Winning Customer Service

(4.8/5)

Independant Rating based on 1145 service reviews, collected by Feefo.

Decent quality fabric, could have arrived a little quicker, but not a problem. When I called to ask, they were very supportive and attentive on the phone and they gave an estimated arrival date and it arrived exactly as they suggested. I wasn't in such a hurry for it, so all good.

Ben

4th September 2026

It worked, prompt delivery of items ordered. Subsequent reminders to review my basket (empty) were tedious

Trusted Customer

12th August 2026

Always speedy delivery

Joy Reynolds

3rd August 2026

The product, quality, service, communication and delivery were exemplary. Highly recommend.

Trusted Customer

28th July 2026

Quickly despatched, well packaged but let down by the courier (royal mail) who left the parcel in an unsafe place. Not really the vendor's fault but they were the chosen delivery service so not perfect.

Trusted Customer

24th July 2026

Always reliable re descriptions and delivery information. I ordered a sample of fabric first as big project but images on website were accurate.

Trusted Customer

4th July 2026

Feefo Platinum Trusted Service Award 2024

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Customers who shop at Fabric Online benefit from our award winning and trusted customer service–every time.

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From humble marketplace beginnings in Manchester to a nationwide online retailer and international wholesaler.

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Trade customers looking to order larger or regular amounts of fabric should contact our dedicated wholesale team.

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