User notice content.
Before we can set you up with a trade account, there are a few bits of information that we need from you first, and a few things that we have to confirm on our end. The contact form on this page will provide everything that we will need to make a start, and is the only way to begin the process.
First of all, you will need to have already registered a standard account here on our website. This is because our system operates by assigning special privileges to certain accounts that allow users to view and benefit from our trade pricing structure.
Many of the details that you provide will also allow us to confirm that the material that you are looking to purchase from us is indeed being used at trade, though sometimes we may need to contact you for further information.
Our trade customers benefit from a flat 20% discount on the list price of almost all of our fabrics, though some exceptions do apply. This discount is applied after any usual quantity discounts for larger purchases, so our trade customers benefit from those too.
As a trade customer you can also request samples free of charge, and you will have a point of contact to help answer any questions that you might have, or to help quickly resolve any issues that might crop up.
One you have completed and submitted the form on this page, it will be reviewed by our team who will run a few quick checks and look into what we can do for you. If we need further supporting information then we will be in touch.
You should expect to hear back from us within 5 working days.
If your application is approved, the user account that you have specified on the form will be upgraded to trade status, and you will be sent a small welcome pack. Whenever logged into this account the prices will adjust throughout the website to reflect your new discounts.
Alternatively, if we feel that you will benefit more from an account with our parent company then we will contact you to discuss. The decision will be entirely yours, however, and if you would prefer to place your orders online as and when you need to, then we can still move forward with Fabric Online regardless.