DELAYS NO LONGER EXPECTED - SEE BELOW

We're Moving!  We've Moved!

This is a notice to all of our loyal customers that Fabric-Online will be moving to a new premises by the end of April as part of a large expansion of our businesses. As we prepare for the move however, our lead-times will unfortunately take something of a hit. As of today, Wednesday 24th April, our customers may begin experiencing delays with their orders (potentially 7-10 working days).

We will be making every effort to keep delays to an absolute minimum, and as always our helpful and dedicated sales team will be on-hand to help clear up any concerns or enquiries that you might have. Rest assured that we've been planning this move for quite some time now, and as such we fully expect to be able to complete the move swiftly and painlessly.

Any questions or concerns should be forwarded to sales@fabric-online.co.uk. You can also call us on 0871 423 2806.

Any updates will be posted here, and this notice will be removed once we're back to business-as-usual.


Updates

07th May 2019
We are now working out of our new warehouse, and all of our stock has been moved over with us. Delays are still to be expected for the next few days however. We've moved into a newly built warehouse, and some work still needs to be done before we're 100% operational. No orders are likely to ship over the next two days, however we we are hopeful that we can begin clearing any backlog as early as Thursday. If you have any urgent orders currently open, then please feel free to email tom@ambassador-textiles.co.uk to discuss.

09th May 2019
We've made significant progress over the last day or so in catching up with our orders, and things are proceeding well. Customers are still encouraged to get in touch via the email address above if there are any urgent orders still pending; we know that a lot of our customers have deadlines to work towards, and we don't want to see anyone disappointed. We don't want to oversell our progress just yet however, so please do be aware that it might take us another week before we're back to our usual lead-times. Queries can still be emailed to tom@ambassador-textiles.co.uk.

16th May 2019
We should now be running at our usual lead-times, no further delays are expected. We've recently updated our shipping services, and now offer either: (a) Royal Mail Tracked 48 (2 days) at £5.50/order; or (b) Royal Mail Tracked 24 (next day) at £11.00/order. Please do be advised, however, that this change only affects shipping - it can still take 3-5 working days to dispatch your order, as all fabrics are cut-to-order and are processed on a "first come, first serverd" basis.

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